CUSTOMERS SERVICE - FAQS

Products

How can I find the products in the website?

You may find the product by searching keyword or by navigating the category of product.

How can I check the expiration date and the best before date?

Best before date: Check DESCRIPTION on the product detail page of the site. For example, if it says 'Best used within 36 months,' the product can be used within 36 months from the date of manufacture.

Expiration date: Check the number next to EXP on the outside of the product. The date format is YYYY/MM/DD. It means that the product can be distributed until this date.

What are the ingredients in your product?

Only the highest quality ingredients are to be used in innisfree products. You can find the information on product description page. Our formulations while created from nature, are also supported by science – to create a natural effective product.

How come we cannot purchase some products that are already issued in Korea?

Please kindly understand though there are some products available in Korea only, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.

Settings & Security

Will my emails or inquiries always be answered?

We are dedicated to providing you with service that is efficient and knowledgeable. We’ll always try to respond as quickly as possible, on average, you can expect our response within 24-48 hours during the regular business week.

I cannot access the website due to a temporary error that appears on the screen.

It may be a temporary problem. Try it again after a while. If the problem continues, please contact us.

How can I reset my location/language?

Yes, you can reset your location/language through the welcome pop-up window and the menu in the top right corner.

Store

Where can I buy innisfree products?

You can find the store information in store location.

Shop through our Call & Delivery service today! https://bit.ly/innisfreeDeliveryForm
Official LAZADA store: https://bit.ly/innisfreePHLazada
Official Shopee store: https://shopee.ph/innisfreeofficialstore

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